FAQ

ORDERING

CURRENCIES

All items are priced in Euro. When checking out in another currency, the conversion rates of PayPal of your local bank apply.

If you are placing your order for the first time and are not sure about our service or quality, check out with PayPal for buyer’s protection. For later purchases, we recommend credit- or debit card, because your local bank has better currency conversion rates.

CUSTOMS

If you live outside the EU, customs may apply. All prices exclude these customs fees, so check your local post or government page for the applicable fees.

If you are not sure, please contact us. We can help you with the customs declaration.

SHIPPING

All our packages are sent in unbranded boxes. Each item comes wrapped in silk paper. (please keep and re-use this paper)

If you want your items sent as a gift, please let us know.

The package will include your receipt, a return declaration, and further explanations concerning the Safety Seal that you will find on the garment.

RETURNS

If you are not 100% satisfied with your purchase, you can return the product and get a full refund. You can not exchange the item for another one.
You can return a product for up to 14 business days from the date you received the package.
Any product you return must be in the same condition you received it and in the original packaging. 
NOTE: If you remove the HIMEN Safety Seals found on your garment upon arrival, returns will not be accepted.
This Safety Seal guarantees us that the garment has not been worn or used for other purposes before returning it.Please keep the receipt.

I AM NOT HAPPY WITH MY PURCHASE

We’re sorry that you’re not happy with your purchase. Sadly we can not offer returns since we’re selling on behalf of private persons. We merely provide a shopping and selling service.

We try to be as transparent as possible when describing the item’s flaws and every items goes in for a second quality check before shipping. If a flaw gets noticed while packing, we will hold off on shipping and contact you beforehand. You will be offered two options: a cancellation and full refund, or

a discounted price on the item and a partial refund.
Sometimes we make mistakes and miss something, so please let us know immediately, we’ll be glad to come up with a solution.

We will ALWAYS refund lost packages in full and offer discounts when the item arrives damaged or has flaws that are not mentioned.

I WANT TO SELL MY CLOTHES

Please contact us for further information via EMAIL or call us Mo - Sa 12 am - 7 pm.

You can find the Email form under the menu option CONTACT.

WHAT BRANDS DO YOU ACCEPT?

This depends on our current assortment and stock. We are always very interested in Belgian and Japanese Designers. Please note that all items need to be in a good condition, washed and without holes or other damages. 
Feel free to contact us for more information.

PRODUCT DETAILS

Our product images are altered to show a color true to nature.
However, due to different screens, the color of the ordered product might slightly differ from the online picture on your computer screen.
We try to portray all items honestly and always photograph and mention any flaws. We are not perfect so we might miss something. If so, please contact us.
Also keep in mind that all measurements are taken while flat, so measurements should be used as an approximate.
We understand that shopping online isn’t always optimal, so for additional information on a garment, please contact us.

ARE YOUR ITEMS AUTHENTIC?

We do not sell, nor accept counterfeit items. We also do not sell collaborations with high street brands. We have confidence in our team and the knowledge being acquired over the years.

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©2021 Das Neue Schwarz.